FREQUENTLY ASKED QUESTIONS

Ring Resize or Repair Procedure

We will resize any non-custom r-Process ring free of charge, however the customer must covers all shipping costs. Please contact us before shipping to arrange payment for return shipping of the resized ring. For domestic orders, please send the unused ring in its original packaging along with a self addressed prepaid and fully insured postage label within 30 days of receipt to the PO box address below. Please also include a note indicating the new ring size.

Jeremy Hoglin 
r-Process
Parcel Collect 10035 89490
shop 120 greensborough plz sc
25 main st greensborough VIC 3088

How do I determine my ring size?

If you are unsure of your exact ring size, the best solution is to pay a visit to your local jeweller to be professionally sized.

Return & Refund Policy

If you are not completely satisfied with your non-custom item, please first contact us at:orders@r-process.com.au to confirm the return. After you have received a reply via email, please return the non-custom item in original condition within 30 days of the purchase date for a credit or refund of the original purchase price. Customer is responsible for all shipping costs and shipping costs are non-refundable unless an error has been made.
 
All returned merchandise must be sent back in original condition. Please insure the package for the full amount of the merchandise you are sending back to us. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
  
Please include the reason for your return and send it to:
Jeremy Hoglin 
r-Process
Parcel Collect 10035 89490
shop 120 greensborough plz sc
25 main st greensborough VIC 3088

Delivery & Shipping Policy

We strongly recommend shipping insurance as we cannot be held responsible for damage or loss in the care of the shipping agent.
 
In the case of all purchases and returns, shipping costs are the responsibility of the buyer. Many items are made to order so if you need an item by a certain date, please contact us to find out the item’s current availability.